Workplace Experience & FOH

Workplace Experience Coordinator & Front of House

London | Full-Time | Office-Based

£30,000

Do you take genuine pride in delivering exceptional service and creating memorable experiences?

We're looking for an outstanding Workplace Experience Coordinator & Front of House professional to become the welcoming face of a highly regarded design-led business. This is far more than a traditional reception role; it's an opportunity to shape the daily experience of employees, clients and visitors by creating an environment that is polished, professional and delivered to the highest possible standard.

We're seeking someone who naturally goes above and beyond, thrives on exceeding expectations and understands that the smallest details can have the biggest impact. You'll take real ownership of the workplace experience, ensuring every interaction, meeting and touchpoint reflects the quality and values of the business.

This role would suit someone from a hospitality, luxury customer service, workplace experience, front-of-house, serviced office or premium client-facing environment who is passionate about people, service excellence and maintaining impeccably high standards.

What You'll Be Doing

Delivering an exceptional visitor experience

• Acting as the first point of contact for clients, guests and employees
• Creating a warm, professional and highly polished welcome for every visitor
• Supporting meetings and events to ensure a seamless and memorable experience
• Maintaining exceptionally high presentation standards across all workplace areas
• Ensuring meeting rooms and communal spaces are always guest-ready
• Supporting onboarding and workplace inductions
• Assisting with internal events, team activities and workplace initiatives
• Managing room bookings and responding to workplace requests with efficiency and care
• Coordinating refreshments, catering and workplace supplies
• Anticipating needs before they arise and delivering thoughtful, proactive support
• Taking pride in creating a workplace environment that people genuinely enjoy being part of
• Building positive relationships with suppliers, contractors and service providers
• Supporting facilities management and ensuring workplace issues are resolved promptly and professionally

What We're Looking For

• At least 1 year's experience within a customer-facing, hospitality, workplace experience or front-of-house role
• A genuine passion for delivering first-class service
• A strong sense of ownership, pride and accountability in your work
• Exceptional attention to detail and a commitment to maintaining high standards
• Outstanding communication and relationship-building skills
• A positive, proactive and solutions-focused approach
• The confidence to manage multiple priorities while remaining calm and professional
• Experience using meeting room technology and AV equipment
• A natural desire to go the extra mile and create positive experiences for others

Why Join?

This is a fantastic opportunity to join a collaborative and people-focused organisation where workplace experience is genuinely valued. You'll have the chance to make a visible impact every day, creating an environment where employees, clients and visitors feel welcomed, supported and inspired. If you're someone who takes pride in the details, loves delivering exceptional service and is motivated by creating experiences that exceed expectations, we'd love to hear from you.

We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.